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Back massage was lovely, spa facilities however was more like a leisure centre and quite busy when we used it. The hotel and room was lovely and clean, however the food did not cater for all and there was not a massive choice. The deal we got was not explained at all, not told when tea was, when we could use the spa, I had to ask all this. I asked a member of staff in the restaurant how much we could spend on food as we were not told this, to find in the morning she had told us the wrong amount and have extra charges on our bill. When going to the spa if advise people to drive as it is quite far away.