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I had a voucher for Casa Spa and wanted to ensure that my session would be a ladies only one.
I emailed the Spa and they were prompt and polite in their correspondence. They even took the initiative to change my original booking date to a day that would ensure it was ladies only (a monday). Upon arriving, the outside appearance of the Spa gave away nothing to the arabian delight that was inside. I immediately felt like I had been transported to a different country.
The lady at reception was friendly and greeted me with a small shot of mint tea, which she insisted I drank as part of the hammam experience. Waiting time was around 10 minutes, after which she led me into a small changing room and instructed me on lockers and such. Flip flops were provided, I brought my own towel for convenience although they do hire out towels. Then another lady, dressed in hammam attire (it reminded me of the workers in a hammam in Turkey) led me down a narrow stair way through to the main spa area - which was magical. I felt relaxed and in a trance. I was led into the sauna and was advised to relax. I had booked an additional body scrub which was delightful, i felt all my muscles relax under the firm strokes of the kessa mitt. There were three more women in the sauna room, which was not bad, if it had been more, the peaceful ambiance might have been ruined.
After the sauna and scrub, I showered and was wrapped up and plonked into the most beautiful room filled with cushions and candles. Tea and sweets and fruit were placed in front of me. It was a complete relaxation haven, especially since I had the place to myself at this point. I left floating and felt fab. I recommend this place and will probably visit again as a treat.