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Spa Naturel at Mercure Brandon Hall Hotel & Spa

Anonymous



Verified (?) Visited May 2014

Turned up to find a big wedding function on(later found out there was 3 that day) couldn't get a car park ended up in a pile of mud. Tried to charge me twice and gave me the option of evening meal at either 6pm or 10pm nothing in between, spa closed at 7 so had no time to enjoy the spa, couldn't even get a shower in the spa it was that rammed. In fact couldn't even get in the pool and had to wade through crowds of people to even get in the spa. Steam rooms and sauna was a joke with about 15 people packed into each. Food was superb only good thing about this place. Kept awake until early hours be drunk louts. Woken at 7 in the morning by a drilling noise. All in all if you want a quiet break with your partner here is not the place to go. Oh almost forgot when I first tried to book my treatments at the spa I was told that there were no treatments available even though I'd already paid for them, we left two voicemails with no response and finally got through and all they could offer us were 430 and 5pm which meant due to the 6pm meal we missed out on enjoying the spa.

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