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The location was a little to find - although once I arrived the staff were very friendly. I had a lip and chin wax and pad additionally to have the rest of my face done. The waxing took a little longer than expected and repeated attempts needs to be made. I had never used this particular type of wax before and it didn't seem to pull out the hair as well as a wax strip and hot wax. The wax was ok. Facilities very clean and staff very nice and knowledgeable on added products to sell.