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From the minute we arrived the staff were extremely friendly and welcoming at reception, in the spa, and at the restaurant. The bedroom was a little bit dated, but it was just somewhere to rest our heads. The bathroom in our room and throughout the hotel looked like they had all been recently refurbished, very clean and modern. Would definitely recommend going here, spa facilities and afternoon tea were lovely. I wasn't able to have the glass of bubbly included in the package as I was pregnant at the time but the staff were more than accommodating and found an alternative 'treat' for me to have. Honestly cannot recommend this place highly enough, a truly excellent stay.