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Staff we're rude, unprofessional and highly unhelpful. Spa or so called pool was packed with kids and we were told we couldn't use the relax area as we didn't have treatments (however despite trying to book them 6 weeks in advance and being told they were full) Staff never answer the phone when trying to book and the cafe area was closed in the evening so no way of having a drink or refreshments!!!! My advice would be to save your money it's a con!!