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I got a "deluxe double" for £165 which clearly said it included robes and slippers to go to the SPA. Slippers missing, called switchboard they said you have to pay extra. I argued that they were included, waited about 25 minutes then called again and told them I am coming to the reception to get them, they said OK; when I got there they said they sent them to my room. Very unapologetic and tried to bill us the extra £10 on checkout day which obviously I didn't accept.
Parking is always full, don't bother to enter, park in the street.
Lobby looks really nice, makes you think the rest of the hotel would be the same. Room is substandard, dated, old furniture thrown in various corners, uneven ground, a small TV, very cold in the bathroom, no kidding, windows very old and they get stuck and leave a cold draft, though heating seemed to work. The bed is a trampoline and is too warm under the massive duvets and too cold outside them.
The fancy dinner was good, including serving, though the menu is not flexible, they have some pricing scheme which it's not worth trying to understand. Just go with the default.
Breakfast is good as well and plenty, though not well organised, there are dozens of waiters flying around you and you have a self-serve buffet as well, they say they'll come back in 3 minutes then you wait for 10 and then you go get the food yourself.
"SPA" is small, very busy, mostly clean but some areas such the mens shower have mould in corners and beware of the rusty soap wire shelves, they are rusty, and I scratched my elbow in one.
Shortly after I was at the Hilton Metropole in Central London for a 2-day conference, a 4-star, it was cheaper and way more comfortable and functional, and the staff excellently trained.