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Whilst the spa facility was great and relaxing, my experience was spoilt by a number of screaming children in the swimming pool and a exercise class which took place whilst I was trying chill and relax in this area. Unfortunately, you spend quite a bit of time in this area during your day hereNot what I would expect from from something which was supposed to be the ultimate in stress free relaxing experience. What was more disappointing was the attitude of Kasia who claim I should of checked all the details , where I could have discovered children can you use the pool and often do. Such a shame because the treatment area was very relaxing and the staff outstanding.