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Easy location to get to from London, just a 30 min train ride and then a short 10min taxi. But was let down by the facilities and some of the staff. Our room (and many of the rooms) faced two parking lots. Especially as our window was above the delivery entrance, we were woken early in the morning (from 5:30am - 8am) by delivery trucks and trolleys. Also, you can hear people talking in the hallways in the mornings. Access to the spa is external to the hotel, so you'll need to walk outside at night/winter. Checkout is a rather early 11am and many of the staff members were not knowledgeable (re time of breakfast?), or not particularly warm or friendly. This isn't a luxurious hotel stay experience.