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First impression, Salon was cold, customers kept on their coats. Receptionist was somewhat friendly and did offer a hot drink, but only Tea. Promised heating would be on but this did not happen during treatment. Therapist was polite, friendly, but before starting treatment failed to ask important health question, referenced any questions to lady on reception desk, possibly owner of salon. During treatment therapist was heavy handed with cuticle preparation which resulted in blood being drawn, leaving cuticle red and uncomfortable. Overall finished result, fair, standard expected from a trainee.