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The staff were very nice & friendly and made me feel comfortable, I normally get my Brazilian done in East London but I thought I'd try somewhere closer to home hence visiting Beauty & Tanning. The wax itself was good and all hair removed that I wanted, however the lady made me hold the skin so I ended up getting wax on my fingers, normally when I get a wax done the technician does it all. The pain also lasted a lot longer (2 days after) than when I've had it done elsewhere.