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On arrival we where warmly greeted and shown around. After changing we headed to the pool, first stopping to have a shower ( this area really needs a make over it's very dated and looks a little grubby. We found the pool quite cool if not cold. About 1/2 hr later the pool area filled up with babies attending swimming lessons, Not really conducive to total relaxation and tranquility. However we just took our selfs to the steam room then the relaxation room. The staff are lovely and nothing was too much trouble. After getting changed which was not the easiest in such a small area with around 10 mothers and baby's changing too. We went up to the hotel area for afternoon tea this was really lovely and worth the money and more.