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I was really looking forward to my day at The Sanctuary. We had booked a champagne spa day which included a glass of champagne and an hour long facial for £150. On arrival we were told the showers were not working as there was no hot water. We decided to use the pool and jacuzzi in the morning and treatments and chill in the afternoon. Alas the pool also was not working as they couldn't get a lifeguard. There is no gym so the morning was lost and the other facilities crowded. The redeeming feature was the facial was excellent. Spa was messy with towels thrown everywhere and sharp areas in spa pool. We tried to complain and fell on deaf ears. I did it in writing a week ago and no reply received. There are definitely better spas in London which are cheaper.