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Was a good experience because I got what I wanted. I am trying to grow my hair out for my wedding in June. I explained that the last hairdresser I went to butchered my hair. She was very sympathetic and explained that she could see the uneven layers left by that other hairdresser and said she would fix it.
I showed her pictures of the sort of style I want for my wedding and she seemed to know what to do. She took off the bare minimum to tidy up the shape and gave me a long fringe.
Overall was good.
The only negative comment is that when I arrived one of the staff offered to take my coat but never did. I still had my coat on my arm while my hair was washed and even when the scissors came out. I had to ask if they would put it away...