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The Garage Spa



Visited Mar 2013

I have to agree with previous reviews.. we had a fantastic visit to the garage spa at the weekend. The facilities are fabulous and really unique and quirky which is why i have given it a 5 star rating. It is much nicer than other local spas in the same price range and we all thoroughly enjoyed our treatments (two MOT facials and a lava shell massage).

However, I would like the management to address a few problems that we encountered. These are similar to those noted by previous reviewers. I booked the spa for myself, my older sister and my Mum as a birthday/mothers day treat. We each booked one treatment and a half day use of the facilities. I deliberatly booked all our treatments at different times so that there was always at least two of us to use the other facilities. However, there were some problems (I booked treatments at 9, 10 and 11am) but due to a mix up with their system/booking of staff an error had occurred which left us having two treatments at 10am, leaving myself waiting around (i.e. not making full use of the facilities) for nearly an hour before and then my Mum waiting a full hour on her own waiting for myself and my sister to have our treatments. This hugely disrupted our day which otherwise would have been perfect. Alongside this my Mum was given the wrong facial (i.e. not the microdermabrasion that was ordered, an MOT instead).

All these issues were raised with staff on the day- we received a polite apology but I left feeling that through no fault of our own we werent able to make full use of the facilities as planned.

Dont get me wrong this is a fantatstic spa and teething problems are to be expected- but on this occasion the lack of organisation spoilt our day :(

Venue scores
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