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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

Treatment availability was poor so it was difficult to book (need to book 2-3 months in advance if you want a Saturday), staff were also disorganised in making bookings (on two occasions they got their wires crossed and thought I was another customer).

On visiting the spa, the atmosphere was ok, although they were clearly understaffed on the day I attended and staff were rushed off their feet and you had to wait for a receptionist to come. My treatment was running an hour late but when it did arrived it was extremely good.

Spa facilities were cramped and busy. There were no waiting areas so people were standing around waiting to use the jacuzzi/sauna/steam room etc. I never got to use the pool as it was fully occupied for the entirety of my visit. I did not use the gym but looked good.

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