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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

My friend and I booked the spa day as a girls day out - we were interested in the tea and cakes offer, with a choice of treatment. We both decided we wanted the massage.

Booking: This was no problem, although I booked our treatments 2 months from the booking date, so availability was good. We were able to have out treatments booked at the same time at a reasonable hour.
Venue: 20 minutes from Clapham Junction station, this was fairly easy to find although it is a bit out of the way. The spa itself was lovely, on the small side but it had a jacuzzi, wave pool, gym and massage rooms.
Massage: Really good - my friend and I were given our back massages in the same room, at the same time, so neither one of us had to wait around for the other. The therapist did the exact pressure I wanted from her, and the massage felt amazing.

Overall experience: although I was happy with the spa itself and the treatment, I have to say that I would not return to the spa for a few reasons:
1. We were there on a Saturday and the spa was fully booked - however there was only 1 working shower in the women's locker room. When it was time to leave we had to queue up for the shower - ridiculous considering there were about 4 women waiting at a time.
2. The offer we booked through Wahanda was for Tea and Cakes. Although we were offered tea with no problems, we finished our treatment at about 11am and asked for the cakes at that point. We were told these were coming. At 12pm and 1pm we asked again for our cakes, and were told these were still on their way, and that we should wait in the waiting room, which was FREEZING! IT was also overcrowded considering the amount of people at the spa over the weekend - their wasn't enough seating for anyone who was waiting for a drink or some food.
3. At 2pm my friend and I had pretty much had enough of waiting for our cakes and went to leave. We were getting dressed in the locker room when a staff member came in and rudely asked us to come with her as our cakes were ready. When we asked for a minute (given we were still getting dressed) she huffed off and told us to wait in the waiting room. If I hadn't been so starving by this point I would have left immediately. As it was, I wish I had. We were told the cakes were being prepared, and what we were served was a type of frozen cheesecake, which was so bad neither of us finished it.

Conclusion: the treatment was great, but I would not have paid full price for it. A shame that such a nice experience was ruined by the poor staff attitude and not setting expectations with the clients. They offered that we could go back (as the wave pool was not working on the Saturday that we were there) however I would not want to return for even a free day at the venue.

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