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first impression was poor. reception staff were grumpy. the place felt like a standard gym rather than a spa.
when i got changed into my robe and slippers i then had to walk back towards the reception area along a corridor which faced the cafe - as the only person in a robe and slippers i felt very silly as i walked towards everyone in the cafe (i didnt see anybody else in robe and slippers the whole day - i think most people were there for the gym)
the 'relaxation room' was just a waiting room - a small room with a couple of small sofas and some magazines.
my facial and massage were nice until the therapist told me she was going to write a list of the products she used so i could buy them - before i'd even got off the bed and got dressed, she then tried to sell them as i paid which made me feel very pressured to buy.
the reflexology was ok, the therapist stopped 10 mins into the treatment to ask if i would like to lie down and have the lights off which i thought was odd - surely the therapist should set the scene before starting treatment! although she was nice, it made it feel very unprofessional. she also had long nails which really didnt work with the reflexology! the treatment also lasted 20 mins shorter than i had booked and paid for, i though it may have been cheaper when i paid but she still charged me for the full time.
the pool area was nice but it still felt like standard gym, not a spa at all.