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This was my first solo visit to a spa and the staff made me feel at ease at the get-go. I had a massage followed by tea and cake. I asked for a hard massage and the therapist obliged which was great. I had full use of the spa facilities included in this great deal which included the gym. My one criticism is that there was no concept of pool-side loungers as there was no pool, only a jacuzzi. There was a separate relaxation room with music and a great selection of magazines but the lighting was very bright. Had it been dimmed it would have been a more relaxing spot to relocate to after the massage. Didn't stop my enjoying a lovely slice of cheesecake though :)