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Had booked to go with friends but then I couldn't go on the day so I ended up going by myself. The staff were friendly and helpful but lunch was a disaster. it was a busy day and I asked for a sandwich and tea. The tea was in a small pot, half full with 2 tea bags in! it was soon put right but the sandwich never arrived and I went for my treatments. The facilities are good but the steam room was struggling to stay steamy.