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Venue is quite small and in the basement of an hotel. No problem with that but as a result there are no proper changing rooms but only a toilette and its entrance.
In the Sauna we feelt a bit claustrophobic. Steam room, swimming pool, massage room and relaxing room are ok.
Staff was ok: when booking I was dealing with a very pleasant lady from the reception. Once there there was another less friendly girl who had an annoyed attitude.
The most disappointing fact is that there is no way to dry your hair with an hairdryer (nor to shower before leaving) and we were not notified of this in advance.
The explanation received was that the spa was designed for the hotel guests (but still, somebody could have pointed at an earlier stage that these facilities were not available ....)
Treatments (my friend and I went both for the massage) last effective 20 minutes and not 30.