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When I visited Saks of Solihull I was due to take advantage of the Wahanda voucher for a treatment and a cut and finish with one of there stylists. On that day one of the treatment the stylist became ill which is just one of things and cant be helped. When I found out about this I was promptly offered a compensation which does not always happen in these cases so I was very happy to receive a deep tissue massage that evening and given the option to use the voucher on a seperate date. The manager was so helpful and friendly and you could see she had a really passion for the buiness and was very keen to maintain good standards of customer service. My massage was fantastic and the therapist very proffesional. The decor of the beauty rooms was modern, clean and the ambience was very relaxing. I cant wait to return to actually use my voucher and would definitely visit Saks for treatments again. I would reccomend Saks for a massage to someone with a sports injury or needs to get rid of those annoying knots ! as my massage was very affective.