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Upon arrival was left waiting for quite some while as there was nobody at the desk or anywhere else to be seen which I felt was not a good first impression! The therapist was informative throughout every step of the treatment but had to swap with someone else near the end so she could cash up the till! Again not very pleased with that! Overall I would recommend the treatment as after just one session my skin has definitely improved,just dont book your appointment for last thing in the day!