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at first i wasn't convinced. The therapist was quite rude and snapped at me because i had put on deodourant which i wasn't supposed to but i had genuinely forgot. She told me that she would remove it for me this time but next time i did it i would be turned away as she didn't have time to do the jobs i was supposed to do! She then proceeded to tell me in conversation that these groupon/wahanda offers were not really worth it as you don't get the same treatment as full paying customers get! Considering i was using one of those vouchers i thought it was a really inappropriate thing to say. Next time i went i got a fabulous brazilian guy who doesn't normally do treatments but no one else was available. He was funny and friendly and i really enjoyed the experience. Next time, i had the scary woman again but she was a bit nicer this time round and less aggresive, maybe she was having a bad day the first time i went! As for thre laser, it is hair reduction not removal so ecpext to see some, if not most hairs grow back but well worth it with a voucher but i wouldn't pay full price for it.