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The lady at the front desk was really nice. My wax was mediocre with a clinical feel. The therapist left a lot of wax after "finishing" meaning my socks and trousers stuck to me. My hairs are well rooted and she seemed patient to tweeze out the many remaining. I'm less patient. Should more have come out to start with? I don't know but I'm not a regular waxer but this didn't make me want to start