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The Spa at LA fitness South Kensington



Verified (?) Visited Jan 2011

My experience at the Imagine Spa was mixed.

The negatives: I was told that I did not need to decide which two treatments I wanted in advance and could instead specify on the day. On doing so I went in and requested the hot stone massage but was told that I could not have this as they had used all the stones for the day and the stones could not be heated on time for my treatment... not the best start! I was also told that the spa shower was not working (and had been out of order for some time) and so I would need to walk out of the treatment room through to showers in the ladies changing room (the spa is situated in the basement of LA Fitness Gym) in order to have a shower post-exfoliation which did somewhat detract from the treatment...

The positives:
The staff were very friendly and professional. The body exfoliation was great and very thorough and the massage was great. The therapist made a real effort and the massage was firm whilst at the same time relaxing.

Definitely good value for money, just a shame the ambience is lacking due to being located within a gym.

Venue scores
Value
Staff
Cleanliness
Ambience

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