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All looked promising to start with, it is a nice looking salon in an amazing location just off oxford circus. The wash itself was a pain, very hot or cold water. Then I get moved to a spot next to the frequently opening door at the front. The hairdresser Paula proceeds to try to freak me out by telling me I have appalling dandruff, and that my hair was literally falling out when she brushed it! She brings a mirror over to show me and I see a few flakes, nothing too bad considering the fairly brutal washing experience, but she asks me 'dont you care about your hair??!' Of course she had the perfect product that could save my hair, she just needed to wash it again to show me...I don't think so! This put me on edge for the rest of the appointment, and she wasn't exactly friendly after I seemed put out by her sales tactics. I couldn't wait to get out. The cut was average, I would not go back they are clearly just out to rip you off.