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Got a Hollywood and half legs. Place was a bit hard to find, it's basically the back room of a gym. The waxer (can't remember her name, shamefully) was very nice, and made pleasant, non-awkward conversation. As a first time waxee I can't judge if it was more or less painful than is "normal", I thought it was OK. I also can't tell how clean and thorough a normal wax is supposed to be, but I was a bit disappointed to find lots of missed hairs once I got home and inspected the job. This went particularly for the areas done last.. Maybe someone was in a hurry to get the job done and got a bit slapdash? Was also not amused to find that she hadn't cleaned off the wax properly, so I got wax on my clothes and it doesn't wash out :/ Won't return because it was a new customers only offer and regular prices are a bit steep for this.