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I loved my treatment (back massage). We'd booked an afternoon tea, and despite explaining on the phone and on arrival that we were part of a group, we had some problems getting sat together at the same time. The food itself was ok - the sandwiches and cakes were a bit dry and there was only one small pot of clotted cream between 6 people. The facilities are nice - lovely relaxation room, nice treatment rooms and the pool, sauna and stream room were good. Most staff were polite, but the ones in the lounge area seems rather hassled and less friendly. When coffee and water wasn't available, we were made to feel like we were inconveniencing them to ask for it - and so little was supplied it immediately ran out again. Overall, not a bad experience but not something I'd rush to book again.