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Hilton Puckrup Hall

Anonymous



Verified (?) Visited Aug 2014

Outwardly, everything seemed fine. Worries started when my wife found two enormous black hairs in the bathroom. If either of my daughters had been the guest, they would have been heading for the exit at this point!
The pillows in the bed were far too soft, providing no support for sleeping.
The food on the first evening was very good and the service was very good.
The next day, whoever cleaned the room was kind enough to only leave us with one enormous black hair in the bathroom.
Service in the restaurant on Sunday evening was really poor. The staff were clearly over run by the number of people that were eating and it took over two hours for us to have our three course meal, and then only because we spoke up about waiting over half an hour for a dessert menu. Another couple close by waited even longer for their main course to be served, and again, only got it that quickly because the gentleman left his seat to speak to a member of staff. The manager of the restaurant did give my wife a complimentary glass of wine by way of compensation.
Service was again overstretched at breakfast the next morning.
I would not criticise the staff in the restaurant who worked really hard trying to hold things together. The fact is that service was not up to scratch and management must bear the responsibility. If more people turn up than was anticipated, there should be a plan in place so that the customers are not given third rate service.
This was a special booking to celebrate our 30th Wedding Anniversary and I feel that we were short-changed!

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