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They are short staffed at the moment so the therapist had to leave another customer to come to the front desk when I arrived. I was then told that as the other customer had arrived quite late it would mean she wouldn't be able to finish in time for my appointment (even though I arrived 15mins). I explained I had plans straight after my appointment so wouldn't be able to wait or start later than the pre-booked appointment time. This whole situation was quite awkward even though I understood the pressure the therapist was under and don't see this as her fault. I had my appointent on time and the facial was good however I wouldn't recommend this is you are looking for a relaxing experience. This is ok if you would like a functional quick facial rather than enjoy a relaxing spa ambiance.