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I had a Pearl facial at Fami; the staff were friendly and the salon very presentable. The treatment room, however, was cold, small, and the couch uncomfortable. I could hear the person in the next treatment room chatting to her therapist, so my facial wasn't relaxing. The treatment itself was okay, good value for money, but not relaxing. A negative was that the treatment was suppose to be 60 min, but ended after 45mins. Overall the venue is good, the staff friendly and the tretment good value for the money paid.