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Please note that you should always print out the details of what your package entails! Ours entitled us to refreshments on arrival, the receptionist did not have this written down and told us just to tell them in the spa cafe. The young man there went back to her to confirm! However, what arrived was one pot of hot water and three fairly large cups , each with a tea bag, the pot of water filled only 1 1/2 cups!). He did say to let him know if we needed any more ,which we did immediately.
Relaxation room was good, nice to complete the details form in peace and quiet (last year we stood/sat around reception to do this!).
Treatments were fine, rooms and staff good but note they were only 50 minutes in duration.
Changing room far too small and only one private one.AS we arrived there were lots of children arriving with family (we expected children as it was school holidays) but there were too many bodies in the changing room. One very large imitation croc skin stool to sit on(This didn't seem very hygienic to us) The toilet areas were a disgrace, one door had no lock, the sinks were appalling. There was a check chart hanging in the changing rooms but it did not apply to the toilet and shower area. The showers were a total disgrace. The rust and dirt behind the shower pipes was horrid and totally unhygenic (have they not heard of cleaning materials, i use an old tooth brush in my home to get to corners I cannot reach-and i am going to purchase one of those steam cleaners!)
We had lunch in the hotel bar - a far more relaxing experience than the spa cafe (in fact the plastic surrounding the glass tables really could do with a scrubbing brush to get them clean between the ridges)
The Spa itself was pleasant, we did have a good day. However, this was marred by the lack of cleanliness in the areas i have mentioned. We made the same visit last year and we were disappointed then, for the same reason. We had thought that twelve months on the spa management might have employed a cleaner, or a more efficient and hygienic set of standards put in place.