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I got to the salon half an hour before my appointment time and I asked if it was possible to have my facial earlier, which was not a problem. The receptionist in the hairdressers upstairs (which I think is unconnected to The Beauty & Laser Clinic) was quite rude and shouted down the stairs to the therapist, which didn't create the best first impression. However, Sofia was very friendly and the facial was really good. Would definitely recommend.