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Relaxation room played very loud music and could not relax so asked for it to be turned down, was told it could not be. My daughter came in later and said I am going to ask for the music to be turned down it is too loud. I said I had already asked and told it could not be reduced. It was so unrelaxing we moved to the pool area. Lights were turned off twice, a gentleman trying to read asked for them to be turned back on. Therapist arrived late for my pedicure. This consisted of water wiped over the top of my feet, nails trimmed and very scant file. Base coat, two nail polish coats and top coat and that was it. I asked at reception what was a pedicure treatment and she informed me that I should have had a foot scrub and cuticles treated also. As I did not have this she called the duty manager. He said he could not do anything but would get the spa manager to call me. No call, bad enough to have sub-standard treatment but being ignored as if it does not matter, very bad form. Would not recommend spa or treatment.