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Beauty Rooms at The Stirling Highland Hotel, The Hotel Collection

Anonymous

Very disappointed with this hotel and spa. Firstly there was no spec for parking in the hotel. Check in was from 2 pm I arrived at 215 and was informed my room wasn't ready and I could wait in the bar area. There was no offer of a tea or coffee while I was waiting and in fact I had to pay for these myself. I was told it would only be a 10 minute wait I actually waited an hour and ended up going back to reception myself. I had a treatment booked for 330 so this ment I was unable to access my room to unpack and prepare for my treatment, I went straight for my treatment. My bag was left at reception I was told someone would take to my room this did not happen either, 3 hours later I collected my bags myself. Reception staff seemed preoccupied and uninterested.
Spa facilities are poor and unorganised. I booked my treatment before I arrived as suggested on the booking form. I was told they only had space for a half hour treatment not an hour. I accepted this along with another half hour treatment the next day only to be disturbed during breakfast the next day being asked why I wasn't at the treatment I had booked for an hour at 10am. I had not made this booking!!!!
All in all not a 4 star hotel staff are incompetent and verge on rude and their is a lack of communication and organisation resulting in poor customer service, I would not stay here again. Waste of time and money.

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