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The experience itself was lovely. The only downsides were that there are not enough loungers in the pool area given that people come to relax. There were about 6 in total. You need a lock for the lockers - bring one with you. I filled in a health questionnaire in advance and brought it with me. It was never transferred to the spa area so I had to complete another one which I thought was a bit shabby given that it contains personal data. Treatments lovely. Lunch nice. Would visit again.