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Beauty Rooms at Redworth Hall Hotel, The Hotel Collection

We arrived at Redworth Hall on a Sunday morning as we were booked in for 10am for a back massage and another treatment each. On arrival we were not expecting the kind of greeting that we got. considering that this was a treat for my partners birthday the lady that we spoke to said the we were not booked in BUT LUCKY FOR US THERE HAD BEEN A CANCELATION !!!.I explained that I had called Redworth Hall earlier on in the week and we were definitely booked in and we had arranged for the kids to be looked after but we were patronised and made to feel that it was our fault. please see a list of what we booked and next to the list in capitals I have made notes as to what we actually got.

Full description
You will enjoy:

Choice of two 30 min treatments, from the selection: ONLY LASTED 40 MINS FOR BOTH TREATMENTS !!
Mini Facial OR
Mini Manicure OR
Mini Pedicure OR
Back, Neck & Shoulder Massage
Lunch THIS WAS A SANDWICH AND A DRINK !!!!!!!!!
Full use of the spa facilities SOME SPA FACILITIES WERE OUT OF ORDER !!!!!!!!!
Bathrobe and slippers provided
Facilities include:

Indoor Heated Swimming Pool HAD CHILDREN DOING BOMBS IN THE POOL WHILST TRYING TO SWIM
Sauna- OUT OF ORDER !!!!!
Solarium- NOT ADVISED ABOUT AVAILABILITY ON ARRIVAL !!!!
Steam Room
Extensive Fitness Suite
Dance Studio for Classes- NOT GIVEN ANY INFORMATION ABOUT THIS !!!!!!!!

Very disappointed. can I also add the staff were not helpful at all there was rave music blasting at reception on arrival (which for a spa is the not on).

Venue scores
Ambience
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Value
Cleanliness

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