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The salon is lovely and would get my highest rating. The staff are great, the location convenient for transport and shopping, the facial was amazing and very effective. However, I was only able to have one at second try! And this is a comment on Wahanda only, not Elemis. When I came for my appointment, which was booked and confirmed by Wahanda, there was no record of it! The staff were very apologetic, offered me a lovely free gift set and re-booked me, as well as assuring me they will sort out directly with Wahanda. When I did have my facial, it was above expectations and I really enjoyed it, but on this occasion service from this site was extremely disappointing.