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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

On arrival the staff weren't very inviting. They looked at you fairly blankly which made you feel that you were'nt expected. They seemed uncomfortable as to who would show us around as though it wasn't in their jurisdiction. The water provided in the reception area was really warm like it had been sat there for days. Very unpleasant! One of the lockers did lock and both the toilets were dirty until my friend flushed them both which we both thought...YUK!!! We used the gym but as we had no headphones and they didn't have any available; we could listen to the music. We had to instruct them when we wanted our tea and they brought us a small box with 4 chocolates in as a complimentary gift (we thought). Our invitation offered tea and cakes! When we asked for tea in the afternoon they made one pot of english breakfast although we asked for both EB and Earl Grey. Twice they ignored us on that. We were told our chocolate was instead of our cake and because I made a fuss the poor girl had to speak with the manager and we were brought a cup cake each We also had to ask for clean cups and a fresh jug of milk as they hadn't cleared away the pot from the morning and expected us to drink from the same cups We didn't order food from the hotel because the service was terrible There was no swimming pool but a plunge pool, sauna and Jacuzzi. The steam room wasn't working properly and the maintenance manger didn't appear to fix it so we didn't get to use that. It is based on the 3rd floor so is only accessible by lift. Anyone who has a phobia of lifts best choose another venue.
The facials we had were lovely but as neither of us have had a facial before we can't compare.
The girls were lovely though! Although mine spoke limited english, she was really kind and very good at ther job.
We probably wouldn't go here again as we had travel a fair way and were dissapointed.

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