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Really friendly therapist, nice enough surrounds, given that it's based in a gym, though definitely doesn't have a 'luxury' feel. The only thing was that within a couple of days, my face looked like i had a severe acne problem. I've never had this before with facials (the odd spot, yes, but this was probably 20 or 30 pimples over my face/forehead). don't know if it was the method or the product, but i wouldn't personally go back for a facial, though i enjoyed the massage.