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The treatment room is part of the gym and is therefore not quite as welcoming environment as a salon, but the room itself is clean and comfortable. I visited for the chocolate hot wax (hollywood) and couldn't fault the therapist in the slightest. She was competent, quick and very friendly. I have been having hollywood waxes for over 5 years at a number of different salons and this was one of the most painless and thorough I have had. I would definitely recommend for the treatment itself, but don't expect salon comfort.