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The manicure and gel nails I had were professionally done - I had two therapists both of whom were very nice. Not very comfortable sitting with legs under the side of a massage table with a heavy blanket against my legs when it was very hot. Main problem they did not have red nail polish which I could not have asked about when booking on line. The colour she showed me looked red inside where they have no windows but once outside I could see it was a dark pink colour so not really what I wanted or matching my lipstick etc.