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by oliverleach 8 months ago
I am disappointed that you did not enjoy your stay with us. I am also very much saddened that you did not voice your concerns during your stay to one of our Duty Managers, so that we could redress your issues while you were with us. Regarding your comment about your towel, I am disappointed that this was not raised with our Reception as they would have been happy to replace. As you will appreciate, as Grayshott is an old building we have an on-going programme of refurbishment. We are constantly upgrading, decorating, and improving the guestrooms, public areas, swimming pools, heating system, spa software and so on. I have reported your comments regarding the showers to our Maintenance Manager for immediate attention. Grayshott Spa

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