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Spa Naturel at Mercure Brandon Hall Hotel & Spa



Verified (?) Visited Jun 2014

The Hotel itself is fantastic. However we booked it as a spa break.. and quite frankly it isn't a spa. It has a pool, sauna and steam room and that's it... i mean, my local council run swimming pool has the same facilities. It would be fair to expect a "spa" to have perhaps a Jacuzzi, hot tub, hydro therapy pools or even just some larger saunas. The food was great, but when you book a package including the evening meal, you can't choose from the normal menu, there is a separate one page all inclusive menu separate to other guests. Also when trying to put drinks on a tab, there was a massive fuss made and we were made to feel like we might try and run off without paying, really quite embarrassing.

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