Asked by HollywoodWax 4 years ago
I had 3 appointments not show up on sat morning, losing me 127 pounds, how can i avoid this happening without putting clients off by asking for a deposit, i also call a day in advance to remind them, its so disheartening when i have turned bookings away because of this. any advice would be appreciated ,many thanks
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Jeanneskincare 4 years ago
Yeah good luck on this one. Just rememeber to always be curtious and understanding when you build up your business and are busy they may think twice about not showing up!
sugarflick 4 years ago
I am afraid this is part of running your own business, you will always get a "Now show". My £20 depsoit scheme for anything over £40 works in the UK, if they are serious about a treatment they do not mind paying a deposit. If they book without paying a deposit and they cancel twice they do not get a 3rd chance. If they do not show for a first appmnt and do not contact Sugarflick, then also they do not get an appointment. I do not waste my time on people who waste mine. Good luck but remember there will always be timewasters and spies!
pure-synergie 4 years ago
This can be a huge problem for alot of businesses. I have a PDQ machine to receive clients payments. Everytime I get a new client, I always ask them for their card details. I tell them that we have a 24 hours cancellation policy, which means that unless a cancellation is made in that time, the full amount will be deducted from their card. Sometimes you have clients which will give you the wrong card numbers, but you can check each card on your PDQ machine to make sure that the details are correct. Also, if you have clients which will not give their details, you can either say A. Most hotels, dentists, restaurants today, will take card details to protect them against no-shows or B. That they can try booking on the day, in which case, no card details are needed.