Everything seemed fine at first, Olga was nice and the extensions were ok however they ended up falling off after just few days. I called to schedule a touch up, they were supposed to call me back and never did, after few more days I called to start a refund process and again they were supposed to call me back asap and I never heard back. I completely understand sometimes a touch up is required and would not hold it against them if they would properly manage the refund process. Avoid this place!