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Venue rating

3.6

51 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Waterfront Spa at Best Western Plus Dover Marina Hotel & Spa
Waterfront Spa at Best Western Plus Dover Marina Hotel & Spa
Dover Marina Hotel & Spa,
Dover Waterfront, Waterloo Crescent, Dover, CT179BP
United Kingdom

Hotel Spa

Waterfront Spa at Best Western Plus Dover Marina Hotel & Spa
Dover Marina Hotel & Spa,
Dover Waterfront, Waterloo Crescent, Dover, CT179BP
United Kingdom

Opening hours

Mon - Sat 10:00 am - 7:00 pm
Sun 10:00 am - 3:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Waterfront Spa at Best Western Plus Dover Marina Hotel & Spa part of Best Western Hotels

BEST WESTERN PLUS Dover Marina Hotel is a recently refurbished seaside gem with excellent access to Ferry and Cruise Terminals, making it ideal for business and leisure. Thanks to its fusion of 21st Century comfort and 19th century decor, the hotel is full of character.

With State-of-the-art rooms, sea views, central location and a charming atmosphere make BEST WESTERN PLUS Dover Marina Hotel a wonderful place to stay. Its location provides you the opportunity to enjoy a day out in Kent, or even a day trip to France or Belgium!

Situated under the famous White Cliffs of Dover and overlooking the panoramic views of the ever-changing English Channel we offer a truly unique and beautiful hotel. With our 'boutique' decor, The Best Western Dover Marina Hotel captures the essence and style of the Victorian period building with a timeless, yet modern twist.

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Comments

Reviews (written by customers after their visit)

3.6

Chain rating

Based on 51 reviews

5 stars 10
4 stars 22
3 stars 12
2 stars 2
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (3)
  • Body Treatments (13)
  • Steam and Sauna Therapy (3)
  • Face
  • Facials (12)
  • Microdermabrasion (1)
  • Massage
  • Aromatherapy Massage (7)
  • Indian Head Massage (9)
  • Swedish Massage (11)
  • Therapeutic Massage (9)
  • Nails
  • Manicure (9)
  • Pedicure (3)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 4 days ago
Lovely place great location staff are very helpful, very close to town centre
Excellent value for money
Would defiantly come again sometime

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Verified review Visited April 2014
Posted 5 days ago
I went for a Special Waterfront One Night Spa Break and have awarded it 3 stars.

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Verified review Visited February 2015
Posted 4 weeks ago
It was booked for me as a birthday treat, so we arrived Friday evening to be told our treatments had been booked for Friday, even though I called a booked for the Saturday, then it couldn't be changed due to being fully booked. The staff didn't seem worried about this and no offer of refund was offered. Will not be returning

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Verified review Visited January 2015
Posted 1 month ago
This was my 2nd visit within a year and once again it was a pleasure.
The staff were attentive, the Spa was brilliant and the food was well presented.
I would recommend this venue.

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Verified review Visited January 2015
Posted 1 month ago
Lovely old hotel on the sea front. We had a nice room on the top floor, so no noise. (Great views) Very comfortable with good facilities. The only complaint is that the heating was difficult to regulate. We had 4 meals in the restaurant and all were of a good standard, with good service. Plenty of choices from the menu. The treatment was very nice, although the spa facilities are lacking. Overall it was a very enjoyable stay, good value and well worth the trip to historic Dover.

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Verified review Visited January 2015
Posted 1 month ago
Had a lovely break at the Waterfront Hotel for 2 days. For what I spent the experience was great. Staff in the hotel, bar and restaurant were friendly. The ladies in the spa were great and my boyfriend really enjoyed his massage, he usually complains they are not "firm" enough.

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Verified review Visited January 2015
Posted 1 month ago
Great massage, lovely big room but not able to control the heating yourself. Only one elevator so we used the stairs the majority of the time as there was always a long wait for the elevator. We bought a package that came with a three course meal, the food was good but there wasn't a huge choice. The buffet breakfast was lovely but would have been better if more staff were working.

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Verified review Visited December 2014
Posted 1 month ago
Massage was good, place was a bit unorganised though- we had to keep asking where things were as we were not shown on arrival. Not really a spa... There is only a sauna & not many places to sit & relax. The layout is very odd & an inconvenience really.
Hotel was really nice & clean. It was very quiet during the night which was a bonus! Buffet breakfast in the hotel restraunt was lovely & the staff were very friendly & helpful.

Would use the hotel again but not the 'spa' facilities.

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Verified review Visited December 2014
Posted 1 month ago
The young lady who massaged me was good but the massage wasnt what i would call full body. I have had better. On arrival the receptionist wasnt forth coming with information, we had to ask. overall the experience was interesting, I dont think I would use the spa again but the hotel was lovely. great food recommend it. I would most definately eat there again, best meal out in a long time.

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Verified review Visited December 2014
Posted 2 months ago
Staff were really nice and helpful, but massage wasn't amazing. Everyone seems to really be trying, even though it was busy.

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Verified review Visited December 2014
Posted 2 months ago
I went for a Two Night Sea Side Spa Break Getaway and have awarded it 4 stars.

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Verified review Visited December 2014
Posted 2 months ago
We did an overnight stay on a special offer and was very pleased. Our room was a bit small, but was only sleeping in it, so not that bothered. I wish we had a sea view rather than looking at all the huge lorries going back and fourth from the ferries. Spa treatment rooms where lovely, very peaceful and the service was good. Breakfast was plentiful and a good variety of hot dishes and continental.

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Verified review Visited December 2014
Posted 2 months ago
Wouldn't recommend it, few faults through the whole experience
Had no explanation of what was going on, had to keep asking where to go, how do we do this and we felt we were being a nuisance, room was shabby for a 4 * with the most uncomfortable bed & pillows ever!
Dinner was ok but not a lot of choice
Breakfast was good

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Verified review Visited December 2014
Posted 2 months ago
Wonderful view to the sea from our window. Back massage was wonderful, but manicure was quite short and different to what I expected.

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Verified review Visited November 2014
Posted 3 months ago
I went for a Special Waterfront One Night Spa Break and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 3 months ago
I went for a Two Night Sea Side Spa Break Getaway and have awarded it 3 stars.

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Verified review Visited October 2014
Posted 3 months ago
I went for a Two Night Sea Side Spa Break Getaway and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 4 months ago
I went for a Special Waterfront One Night Spa Break and have awarded it 3 stars.

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Verified review Visited October 2014
Posted 4 months ago
Excellent 2 night stay-friendly helpful staff,rooms comfortable with very good facilitiesSpa treatments were fantastic-would highly recommend and I would definately go back again.

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Verified review Visited October 2014
Posted 4 months ago
The hotel is fairly easy to get to (costs about £5) for a taxi to the station Dover Piory, it is in a lovely location which is great for a jog or for a walk, there is not so much to do in the area but it is lovely. The spa barely counts as a spa because it only has a gym and sauna which is not so big so in busy times this would be an awful place to be. However they do provide robes and slippers which is absolutely lovely and the massage therapists are great at their jobs. The food is okay for the set menu but not that great and there is not much around so beware bring some money for dominos or the pub. Their cafe is quite alright though for afternoon meal just the free meal isn't that great. The breakfast was absolutely amazing and perfect so when we went we ate till out hearts content. Our main complaints are:
1) the bed were extraordinarily uncomfortable, I and all my friends woke up with the absolutely worst backache. It really has to be the most uncomfortable bed I have ever had the misfortunte of sleeping in
2) The reception staff were friendly but were not very informative when you first come in so ask about everything you can think of because they simply wont tell if you don't ask
3) When we went to the room there was a massive hair ball smeared on the shower wall which was just not pleasant at all
4) The sauna is small and there is no steam room, the gym is okay but definitely not state of the art

All in all it was a okay trip, I had alot of fun with my friends and we loved breakfast and the location so it is okay for a cheap trip to the coast

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