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Venue rating

4.1

2 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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VIVA Urban Spa at Village Hotel Wirral
VIVA Urban Spa at Village Hotel Wirral
Village Hotel Wirral,
Pool Lane, Bromborough, Wirral, CH62 4UE
United Kingdom

Hotel Spa

VIVA Urban Spa at Village Hotel Wirral
Village Hotel Wirral,
Pool Lane, Bromborough, Wirral, CH62 4UE
United Kingdom

Opening hours

Mon 9:00 am - 6:00 pm
Tue - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun 9:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

VIVA Urban Spa at Village Hotel Wirral part of Village Urban Resorts

Set in an ideal location for exploring Liverpool, Chester and even the beaches of North Wales, Wirral is a great base for anyone who doesn’t want to stay in one place for long. VILLAGE Hotel Wirral offers you easy access to all these places and their varied attractions – from the energetic, cultural attractions of Liverpool to fun days out in the beautiful Chester countryside.

With so much to do, your days might become busy - but you can always recharge your batteries in the evening with great food and modern fitness and spa facilities at the VILLAGE hotel in Wirral.

Indulge your body and mind, our experienced and educated therapists will enrich and revitalise you with a range of spa treatments and packages. The VIVA Urban Spa offers pure escapism along with practical, therapeutic and rejuvenating treatments using CACI, Dermalogica, ESPA, Jessica & St Tropez products.

Treat yourself to one of our day packages especially designed for friends, couples or groups. Or alternatively indulge in one of our Overnight packages which include treatments, dinner and overnight accommodation.

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 2 reviews

5 stars 1
4 stars 0
3 stars 1
2 stars 0
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Facials (2)
  • Foot Massage (1)
  • Therapeutic Massage (2)
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Have you been here? Write a review
Posted 8 months ago
We went for the Made to Measure spa day.

The welcome to the hotel was perfect from the hotel reception and they directed us straight to the spa, which is just before you enter the leisure facilities. However the spa staff had no idea who we were and what we were there for even though we had spoken the day before and confirmed our booking and time to arrive. We were guided to the "relaxation space" and the member of staff proceeded to turn the lights off leaving us in darkness for about 20 minutes.
We were then asked several times what treatments we were coming in for all the way until we actually having the treatments done! We thought this was quite unprofessional and lacking that customer service you expect.

The treatments were very good and we both enjoyed them.

The sauna, steam room, jacuzzi and swimming pool are in the hotel leisure facilities, which are actually a separate entity to the treatment part of the experience. We had to pay an additional £1 for the locker, and had to remind the staff about the towels (which are meant to be provided). Again we felt the customer service was lacking.

We would advise to not go on a Saturday morning as the pool has child swimming lessons which we were not informed of until that day.

The food in the pub upstairs was perfect. The only downside is that a lot of people come in to watch the Saturday afternoon football. So that isn't quite in theme with the rest of a relaxing day.

Overall an okay experience, but we don't think we will be repeating it at this venue.

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Verified review Visited February 2014
Posted 1 year ago
I would highly recommend a Spa day at the Village Hotel.
Facilities are great and nice and clean.
The lunch was very nice and well enjoyed.
Treatments were amazing and the staff were very friendly and approachable.

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