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Venue rating

4.1

28 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Vale Spa at The Vale Resort
Vale Spa at The Vale Resort
Vale Resort Hotel,
Hensol Park, Hensol, Nr Cardiff, CF72 8JY
United Kingdom

Hotel Spa

Vale Spa at The Vale Resort
Vale Resort Hotel,
Hensol Park, Hensol, Nr Cardiff, CF72 8JY
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Closed -
Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Vale Spa at The Vale Resort

The Vale Resort promises an excellent spa treat. Set amidst over 650 acres of beautiful Welsh countryside, The Vale is now firmly established as one of the UK’s most desirable spa, golf and leisure destinations.

The Spa's holistic approach treats the mind, body and spirit in an atmosphere that stimulates the senses. A large relaxation lounge, with doors opening onto a balcony overlooking the swimming pool, provides the perfect place to unwind both before and after treatments.

For those wishing to enjoy the spa experience with a friend or loved one, the Vale offers 'doubles' suites so you can enjoy the experience together.

Vale Spa provides our guests with the ultimate sanctuary. Here, the stresses of everyday life simply float away. For those who want to combine a little adventure with their spa break Wales has plenty to offer - from the glorious countryside on your doorstep to the award winning Heritage Coast and the bright lights of Cardiff.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 28 reviews

5 stars 16
4 stars 8
3 stars 1
2 stars 1
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (2)
  • Body Treatments (3)
  • Spray Tanning and Sunless Tanning (1)
  • Steam and Sauna Therapy (2)
  • Face
  • Beauty Treatments (3)
  • Eyebrow and Eyelash Treatments (1)
  • Facials (5)
  • Fitness
  • Swimming (1)
  • Massage
  • Aromatherapy Massage (1)
  • Indian Head Massage (1)
  • Swedish Massage (3)
  • Therapeutic Massage (7)
  • Nails
  • Fish Pedicure (3)
  • Pedicure (2)
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Verified review Visited October 2014
Posted 4 months ago
I went for a One Night Maychang Halo Lava Stone Massage Spa Break and have awarded it 5 stars.

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Verified review Visited August 2014
Posted 5 months ago
Great FUN and relaxing day with my sister, lovely lunch just the type of food I enjoy, thank you so much

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Verified review Visited August 2014
Posted 6 months ago
Excellent service and great results. Natural looking glow as requested. Definitely no orange! Well worth the money and I would recommend to friends.

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Verified review Visited June 2014
Posted 7 months ago
I went for a Classic Spa Day Getaway and have awarded it 4 stars.

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7 months ago
Oh dear .......exhausted looking therapists in grubby uniforms .....not 4 stars for me

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Verified review Visited May 2014
Posted 9 months ago
I went for a One Night Spa Time Break and have awarded it 4 stars.

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Verified review Visited May 2014
Posted 9 months ago
A lovely and relaxing day from start to finish, we just ambled from room to room, relaxing on the water beds, in the quiet room, toast for breakfast, coffee mid morning and a really nice lunch. The treatment was well worth waiting for and the staff friendly and helpful, we felt well rested and suitably pampered!

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Verified review Visited April 2014
Posted 10 months ago
Loved everything! Perfect price and excuse for a pamper. Lovely venue, excellent food and friendly staff, can't wait to go back! What a treat! Big thanks x

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Verified review Visited March 2014
Posted 10 months ago
I had a Eyebrow and Eyelash Treatments and have awarded it 4 stars.

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Verified review Visited February 2014
Posted 1 year ago
I went for a One Night Total Pamper Spa Break and have awarded it 4 stars.

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Verified review Visited November 2013
Posted 1 year ago
I went for a Classic Spa Day Getaway and have awarded it 5 stars.

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Verified review Visited November 2013
Posted 1 year ago
I was really looking forward to this break away for a birthday treat for my wife, unfortunately we encountered a lot of problems with our stay... First of all the postcode provided was incorrect and took us on a wild goose chase around various local farms, pretty as they were it meant we were pretty late to arrive at the hotel! When we arrived at the Vale Resort Hotel there was a problem with the credit card electronic key card system meaning that I had to return to the main reception three times to sort the key out. No member of staff offered to walk to the room with me to check that the key worked. It's a large hotel so a 'walk' back to the reception from our room took ages! All of this resulted in us being super late for our 55 minute treatment. The Spa staff seemed in a rush to get through the massages and my wife and I had nowhere near a 55 minute massage as booked... not the Spa staff's fault I suppose but even so, frustrating! Unfortunately, our bad luck was yet to continue. The next morning we woke up to find that the toilet did not flush! So, at 7 in the morning on a Sunday, I went to the main reception to explain the situation. A member of staff simply said, 'we can't check every toilet in every room, every day'! The staff did try to fix the toilet whilst we had breakfast but it still didn't work when we got back! Feeling rather peeved by the whole situation we thought we'd make a cup of tea in the room but then discovered that the plug for the kettle was so loosely screwed together that it was barely safe to use! The straw that broke both of our backs was to discover that the battery on the safe was flashing 'low' , leaving us in fear of not getting our valuables to get out of the place and get home! In all fairness, I think we were just victims of bad luck that weekend but when you pay that much money for one night, one expects to have a peaceful and relaxing break! It certainly was not peaceful or relaxing. So, based on our experience, I wouldn't recommend a trip the Vale Hotel!

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Verified review Visited November 2013
Posted 1 year ago
Enjoyable break. Although it was a relaxing occasion, it would have been better to have had internet access, ( given but did not work) likewise the phone signal for mobiles is extremely poor.
Our only other comment is that parts of the hotel could do with repair or upgrade. Although it did not affect our stay, it was simple things that would not cost a lot to repair or improve e.g The computer station in the grill room was tatty and had clearly been in need of attention for some time.

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Verified review Visited November 2013
Posted 1 year ago
The actual building and rooms are lovely , very clean and spacious. However our stay was marred amongst other things, by having to queue at the bar for drinks in the evening , with no available place to sit and relax ,all areas were full and very noisy , a seperate guests only table service lounge would have made the experience much more bearable . We might have overlooked the lack of service on arrival , no offer of help with luggage to our rooms , the grill bar area being extremly busy, understaffed and our lunch order lost and having to wait 55mins for sandwiches . We were advised that our evening meal was in the golf club house and while staff were attentive and the food lovely ..there was no ambience whatsoever . Lighting was harsh and the area is more of a school dinning room than a hotel restaurant .We had been advised to go early for breakfast and on arriving after a lie-in we knew why . After having to queue again for a table , the place was very busy , noisy and messy . Food was all over the self service hot food area and the floor areas in general looked very unattended to . The following morning arriving early was much improved . While the spa areais lovely and the staff attentive , my partner was disappointed in the treatments , a pedicure was a quick file and polish and although I requested a firm massage I didnt get one we were both cold throughout . The water beds are great though !
Perhaps for corporate events and group golf parties who aren't looking for luxury or care about the service the Vale is fine but not recommeded for a couples break .
We wouldn't return .

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Verified review Visited October 2013
Posted 1 year ago
I went for a One Night Spa Time Break Getaway and have awarded it 5 stars.

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Verified review Visited August 2013
Posted 1 year ago
Just come back from a mother and daughter spa break at the Vale, It was a great relaxing break with a facial included in the price, please note book extra treatments well in advance before stay or you will be disappointed we found that a number of slots had been taken on the day we arrived, but apart from that excellent value for money, we can't wait to go again.

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Verified review Visited November 2012
Posted 2 years ago
Visited today with a Wahanda spa day including a Diary Date Facial, lunch and use of the facilities. I topped it up with a Hot Stone Massage which had a 50% discount. The value was absolutely amazing; I had been to the Vale once before and knew that the deal was a bargain!

The therapists I was booked in with; Charlotte and Fran, took their time (in a good way) over the treatments and were professional and kind. In fact I would say both treatments were probably up there with the very best I've ever had (and I'm a bit of a spa junkie). The head massage felt like a helmet of stress melting off my head, and the products used for both treatments smelt amazing. Every product used on the Clarins facial was recorded for me, which is great, because you don't always know straight away how your skin is going to react, so it is a good reference if you want to buy anything later, that worked well.

Had been pretty tricky to book in as the receptionist had told me that they are constantly really busy down there. But it was reasonably quiet today (Monday). My only mild concern was that in the morning the pool was mainly being used for aquarobics with music that can only be described as Banging and the class was being giving very loud, motivating tuition from the teacher. Didn't really match the mood of watching sheep in the fields from the jacuzzi, or trying to calmly swim up and down.

The inclusive lunch was excellent; I had a salad made up to my own order, and it was spot on.
In a way I don't really want to wax too lyrical about how good the relaxation zone is, because crowds of visitors might spoil it's serenity!

A fabulous experience, a fantastic quality escape.

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Verified review Visited October 2012
Posted 2 years ago
The Vale Spa is pleasant but VERY busy, so much so that some facilities or rooms were not available due to pressure of numbers. No individual changing rooms provided, for a 4 star establishment this is not good enough. I would not recommend this spa during school holidays!

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Verified review Visited October 2012
Posted 2 years ago
Really enjoyed the spa day. The relaxation zones were lovely and it wasn't too busy. My friends and I would go again if there's another good deal on at the Spa.

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Verified review Visited October 2012
Posted 2 years ago
Facilities were really good and lunch was lovely especially the salad. Our group would have enjoyed the day more if we could have had our treatments either at the same time or within an hour of each other so that we could have spent more time together in the relaxation zones. Overall we had a lovely day.

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Verified review Visited August 2012
Posted 2 years ago
I went to the Vale with my Mum for the half day spa with massage. On arrivial we were given free slippers, robe and a towel. We were then shown to the relaxation zones, jacuzzi, sauna, swimming pool and steam room. We spent 40 minutes in the pool, jacuzzi and sauna before heading to 1 of the many relaxation zones to read a magazine before being called for our treatments. The atmosphere in all of these areas was very relaxed. We were able to have our treatments at the same time which was great. The massage itself was fantastic. It lasted for just under an hour and was very relaxing. Following the massage we spend a bit more time in the relaxation zones before heading into the cafe for a cup of tea.
Fabulous afternoon - would recommend to anyone - especially for the price!

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